How a Healthcare Provider Streamlined Compliance Across 6 Locations

The Organization

A Growing Healthcare Network With Multiple Facilities

This healthcare organization operates six healthcare facilities across North Queensland, including two hospitals, three specialist clinics, and a rehabilitation center. Founded in 2008, the group has grown steadily to become one of the region's key healthcare providers, employing over 180 medical professionals, administrative staff, and support personnel.

As a healthcare provider, the organization operates in a highly regulated environment with complex compliance requirements. Their diverse workforce includes medical practitioners, nurses, allied health professionals, and administrative teams spread across multiple locations, creating unique challenges for consistent policy implementation and compliance management.

The Challenge

Coordinating Compliance Across Six Locations

When Queensland's Work Health and Safety (Sexual Harassment) Amendment Regulation was announced, the organization's HR Director recognized the complexity of implementing a consistent prevention plan across all six facilities. "With multiple locations and different workplace dynamics at each site, we were concerned about ensuring consistent policy implementation while addressing location-specific risks," she explains.

The group's initial approach was to task each facility manager with creating their own prevention plan, following general guidelines from head office. However, this quickly proved problematic. "We ended up with inconsistent documentation, varying levels of detail, and no centralized way to track compliance status across locations," says the HR Director. "Some facilities were thorough, while others missed key regulatory requirements."

The healthcare group also explored working with their existing HR software provider to develop a custom solution, but the quoted price of $15,000 plus ongoing fees was beyond their budget. With the compliance deadline approaching and concern about potential penalties at multiple locations, they needed a scalable, healthcare-specific solution that could work across their entire network.

The Solution

Centralized Compliance with Location-Specific Adaptations

After researching available options, the healthcare provider implemented QLD Compliance Plan's Premium Plan solution, which provided the multi-location management capabilities they needed. The Premium Plan (A$199/month) offered centralized administration with the ability to create location-specific risk assessments and adaptations.

QLD Compliance Plan's multi-location management interface showing compliance status across facilities

"The platform allowed us to create a master prevention plan template at the organizational level, then adapt it for each facility's specific needs," explains the HR Director. The group's head office team used the system's risk assessment module to identify both common and location-specific risks across their facilities, documenting factors like night shifts at the hospitals, isolated work areas in the rehabilitation center, and patient interaction patterns at each location.

The platform's multi-user capabilities were particularly valuable. "We could give each facility manager access to their location's plan while maintaining central oversight," says the Compliance Officer. They also utilized the HR system integration feature to connect with their existing employee database, streamlining the implementation process and ensuring all staff were included in training and communication.

The Results

Consistent Compliance with Reduced Administrative Burden

The centralized approach delivered significant time savings. Facility managers reported spending 75% less time on compliance documentation compared to the previous decentralized approach. "What would have taken weeks of back-and-forth between locations was accomplished in just three days," notes the Compliance Officer. The consistency in documentation also gave leadership confidence that all facilities met regulatory requirements.

The analytics capabilities helped identify organization-wide trends and improvement opportunities. "The reporting dashboard revealed that our rehabilitation center had some unique risk factors we hadn't fully appreciated," explains the HR Director. "This led us to implement additional control measures there, improving safety beyond mere compliance." All six facilities successfully implemented complete prevention plans well ahead of the regulatory deadline.

Looking forward, the healthcare provider plans to expand their use of the platform's training modules to standardize harassment prevention training across all facilities. "Having a system that scales with our growth is incredibly valuable," says the HR Director. "As we potentially add a seventh facility next year, we can simply extend our existing framework rather than starting from scratch."